Outsource Insurance BPO Services
Outsource insurance BPO services to us to streamline and standardize your business service at lower costs and faster turnaround time.
Insurance Back Office Pro has over 8 years of experience in delivering efficient back-office support services to insurance carriers and agencies. Our services have helped our clients unlock new levels of business efficiency and bring about significant cost savings which is difficult to achieve given the recurring operational overheads in the insurance industry. Factors such as dynamic regulations propelling compliance complexity and costs, increase in natural disaster-led claims, increase in the ageing demography with medical claims, recurring healthcare costs and long-term insurance claims, and increase in product liability claims will continue to skyrocket costs and slim the chances of cost savings in the insurance industry. These factors render outsourcing insurance BPO services all the more critical and viable. From call center services to billing, claims management, fraud detection and customer relationship management, our bespoke insurance BPO services takes care of all your specific needs with best-in-class infrastructure, skilled manpower, and resources.
As a global insurance BPO services company, we offer well-rounded solutions to fit your requirements perfectly. The hallmark of our insurance BPO solutions include security and privacy of information, business process improvement, quality customer interaction, and analytical insights. Our proven track record of meeting quality expectations with fast turnaround times has helped us become a trusted service partner of numerous insurance companies. Outsource insurance BPO services to us for world-class back-office support services.
Our Comprehensive Insurance BPO Solutions
We deliver you a gamut of insurance BPO solutions tailored to your specific needs. Our solutions take into account the current business environment and so help you to adapt to changing conditions fast.
Our Insurance BPO Process
We follow a well-defined process flow marked with while complete transparency.
- Requirement Analysis:We work closely with our clients to understand their requirements. We develop custom made service packages to suit their requirements. Developing the Service Level Agreement is done with great diligence to ensure a full understanding of the business requirements and foreseeable challenges.
- Model Design:Based on the requirements of the client, we develop a business model. We implement the technology, SLA and other performance metrics into the model. Our models are designed to include objectives that align with our clients’ operational needs.
- Contractual Negotiations- Based on the model of service, we negotiate terms of service along with the costs. This helps us customize the service package further.
- Process Implementation:We deploy the services based on our sound understanding of the contractual agreements. We are equipped to handle spikes in the insurance process in BPO requirements and can keep pace with the changing needs of our clients.
- Process Evaluation:We monitor our services constantly. We establish performance metrics to ensure quality levels are consistently met. In keeping with industrial standards, we practice quality management protocols in all our processes.
- Feedback and Improvements:We receive client feedback and review them to identify opportunities for improvements. We introduce changes to improve our services and adapt them to the needs of the client. We prioritize good customer service to enhance our interactions with clients and refine our processes according to their feedback.
Our Insurance Business Process (BPO) Outsourcing Services Cater to the Following Verticals
- Life Insurance
- Personal Liability
- Liability Insurance
- Worker’s Compensation
- Annuity Insurance Services
- Property & Casualty Insurance
- Motor Insurance
- Liquor Liability
- Inland Marine
- Director & Office
- Health Insurance
- Employee Benefits
Insurance Software We Use
- IBM SPSS
- A1 Tracker
- Agency Systems
Why Outsource Insurance BPO Services to Us?
We are committed to streamlining your business processes, establishing an effective outsourcing model to boost your customer service, and enhancing your profitability with full adherence to compliance requirements. We use modern day CRM systems and ticket management software to enhance the performance of your business processes. By choosing us as your insurance business process outsourcing partner, you get access to a team of highly trained, qualified professionals committed to excellence.
We collaborate seamlessly with your in-house teams to help you face any industry challenges. Our commitment to quality and SLAs has enabled us to transform our clients into high-performance business entities. Outsourcing insurance BPO services to leaders in the industry can be a profitable move for businesses looking to improve their process efficiencies, dramatically reduce costs, and enhance customer experiences. Other important benefits that insurance companies can enjoy by outsourcing their requirements include: