Outsource Insurance BPO Services

Outsource insurance BPO services to us to streamline and standardize your business service at lower costs and faster turnaround time.

Insurance Back Office Pro has 10 years of experience in delivering efficient back office support services to insurance carriers and agencies. Our services have helped our clients unlock new levels of business efficiency and bring about significant cost savings. From call center services to billing, claims management, fraud detection and customer relationship management, our bespoke insurance BPO services takes care of all your specific needs with the best in class infrastructure, skilled manpower and resources.

As a global insurance BPO services company, we offer well-rounded solutions to fit your requirements perfectly. The hallmark of our BPO services include security and privacy of information, business process improvement, quality customer interaction, and analytical insights. Our proven track record of meeting quality expectations with turnaround times has helped us become a trusted service partner of numerous insurance companies. Outsource insurance BPO services to us for world class back office support services.

Our Comprehensive Insurance BPO Services

Policy Issuance

We help carriers and agencies standardize their policy insurance service. This in turn helps them issue clear worded policy with consistency. We have wide experience in casualty, property, individual, healthcare, life, accident, workers compensation etc. policy issuance. Our well-established quality parameters which includes multi-level quality checks for declarations, definitions, coverages, exclusions etc. makes sure complete accuracy is maintained.tting the business operations in the shortest possible time.

New Business Setup

From receiving quote requests to the setup of new customers, we take care of all the important procedures like the entry of customer information into the quoting tool. We adopt in-depth review procedures to ensure that only thoroughly verified and accurate information reaches the underwriter. Our new business setup services improve the quality of your underwriting process significantly.ency ecosystem that contains verified information at all times.

Claims Management

Our hands-on approach to claims processing includes a meticulous investigation process to avoid fraudulent claims. Our team of insurance experts are proficient in auditing claim support documents, estimation of the claim and checking eligibility to ensure claims are processed faster and in an error-free way. By leveraging our services you can achieve procedural accuracy up to 99% at reduced operational costs.

Loss Run Processing

As an experienced insurance BPO Services company, we conduct diligent last round processing to verify the history of claims made on an insurance policy. We deploy dedicated personnel to analyze loss run requests and prepare the claims report. Our service makes the whole process simple and time-bound. Our clients’ have leveraged our loss run services to drive maximum sales.

Renewals Processing

We enable you to effectively plan and manage policy renewals by keeping a track of all insurance policies that require renewals. We dispatch timely reminders and email notifications to customers on behalf of the agency or carrier. We review existing policies in detail to revise the premium based on the required adjustments. Our services as an expert insurance BPO services company enable you to focus on providing competitive prices for your customer during renewals processing.

Policy Administration

Our well-designed policy administration services help you offer the best in class services to your customers and retain them in the long run. We handle your policy maintenance and servicing responsibilities down to the last detail to ensure that insurance policies are updated and fresh issuance certificates are released as and when required.

Our Insurance BPO Services process

  • Requirement Analysis:- We work closely with our clients to understand their requirements. We develop a custom made service package to suit their requirements.
  • Model Design:- Based on the requirements of the client, we develop a business model. We implement the technology, SLA and other performance metrics into the model
  • Contractual Negotiations- Based on the model of service, we negotiate terms of service along with the costs. This helps us customize the service package further.
  • Process Implementation:- We deploy the services based on the understanding of contractual agreements.
  • Process Evaluation:- The quality of services is monitored constantly. We establish performance metrics to monitor the process closely
  • Feedback and Improvements:- We receive client feedback and review them to identify opportunities for improvements. We introduce changes to improve our services and adapt them to the needs of the client.

Outsource Insurance BPO Services to us to give your business a competitive edge

We are committed to streamlining your business processes and establishing an effective outsourcing model to boost your customer service, enhance profitability with full adherence to compliance requirements. We use modern day CRM systems, ticket management software, to enhance the performance of your business processes. By choosing us as your outsourcing partner, you get access to a team of highly trained qualified professionals committed to excellence. We collaborate seamlessly with your in-house teams to help you face any industry challenge. Our commitment to quality and SLAs have enabled us to transform our clients into high-performance business entities.

Why outsource insurance BPO Services to insurance back office Pro?

  • A team of over 200+ insurance experts with wide industry experience
  • Industry best practices to meet regulatory requirements
  • Dedicated team to look into compliance aspects of each services
  • Multi-level quality check to guarantee maximum accuracy
  • Scalable business processes backed by 24/7 support from 8 global delivery centers
  • Up to 40% savings in operation costs
  • Up to 30% faster turnaround time