Streamlining Policy Checking for New York Risk Insurance Agency with IBOP

A New York-based risk insurance agency servicing over 10,000 businesses in the tri-state areas struggled with bottlenecks in processing policy checking at renewals due to growing business volumes.

They struggled with ensuring accurate coverage, maintaining consistency, and explaining changes to customers understanding little of insurance terms.

By outsourcing policy checking services, they streamlined their process, effectively managed renewals, reduced policy checking time by 30%, and cut operations costs by 50%.

• The client was struggling with processing large volumes of policy renewals accurately and efficiently, which was crucial to avoid costly litigation battles.
• Maintaining consistency in scrutinizing each policy for correct coverage correspondence with customers' needs was a significant challenge due to the large volume of renewals.
• The client found it difficult to effectively explain the intricate details of policy changes to customers, most of whom lacked a deep understanding of insurance terminology.