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Strategic
Back-Office Support for Insurance Carriers

Our comprehensive suite of services aligns with the core operational challenges insurance carriers face.

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CONTACT US

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EMAIL US

info@insurancebackofficepro.com
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1-855-288-9500

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ISO 27001

Compliant

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Over 15+

Years Experience

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1000+ Fulltime

Specialized Insurance Experts

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Insurance Back Office Support for Unparalleled Success

At Insurance Backoffice Pro, we understand how carriers struggle to process the barrage of insurance claims, simultaneously dealing with complex regulations. We leverage our 15 years of industry experience of working across the United States. We deliver end-to-end insurance back office support to carriers, who are looking to streamline operations, reduce costs, and enhance customer satisfaction.


Process for effective

Our Proven Delivery

Every engagement is powered by a structured, transparent, and collaborative process.

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Discovery and Requirements Gathering

We begin with a deep dive consultation to understand your operational workflows, compliance requirements, and legacy system environment.
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Process Mapping and Solution Design

Our transition team creates detailed SOPs, exception handling rules, and performance benchmarks aligned to your KPIs.
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Secure Onboarding and Pilot Run

We launch a risk-mitigated pilot phase with test data, ensuring accuracy, turnaround, and compliance benchmarks are met.
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Full-Scale Implementation

Once approved, our skilled team takes over the defined tasks, integrating seamlessly with your platforms and teams.
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Continuous Optimization and Reporting

We monitor SLAs, deliver regular performance reports, and implement continuous process improvements using automation and analytics.

Maximize Results:
Built for Enterprise-Grade Efficiency & Transformation

Insurance Back Office Pro is trusted by global carriers for:

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Enterprise-Ready Infrastructure

ISO-certified delivery centers with 24/7 availability and secure cloud access.
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Legacy System Compatibility

Flexible workflows are designed to integrate with your existing tech stack.
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Scalability

Rapid ramp-up of skilled resources for high-volume processing.
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Regulatory Alignment

Deep knowledge of global insurance compliance and documentation standards.
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Why Leading Insurance Carriers Choose Us -

Our solutions are built to address the priorities of modern insurance operations.

  • Support strategic growth while reducing administrative overhead
  • Free internal teams to focus on innovation and core decision-making
  • Improve processing consistency and audit-readiness across departments
  • Enhance financial control through predictable, fixed-cost delivery models
  • Empower underwriters and claims professionals with cleaner, structured data
  • Strengthen resolution speed and accuracy while reducing operational risk
  • Achieve up to 40% faster claims turnaround, improving service responsiveness
  • Maintain 99.8% accuracy in policy processing to reduce downstream errors
  • Cut operational costs by up to 30% through automation and streamlined workflows
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Success Stories

Real-life case studies showcasing the transformational benefits of our insurance back office services to American insurance companies.
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Testimonials

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Partner
Risk Management Company, Ohio
"We enjoy working with Insurance Backoffice Pro, a part of Flatworld solutions and find the entire team to be very responsive and detail oriented when it comes to following our policy checking instructions and also identifying new policy forms."

Let’s explore how we can help modernize and scale your insurance operations.

FAQs

Frequently Asked Questions

What kind of insurance carriers do you cater to?

We cater to mid- to large-scale insurance carriers with operations across Property and casualty (P&C), Life, and Health insurance lines. Our offerings are scalable for multiline and specialist carriers, irrespective of geographic reach or regulatory environment.

Are your services compatible with our legacy policy administration systems?

Yes. Our engineers have extensive hands-on experience with legacy and new platforms. We build adaptable workflows and APIs to integrate cleanly with minimal disruption while improving efficiency.

How do you manage compliance across various jurisdictions?

Our compliance support team remains up-to-date with local regulations (NAIC, Solvency II, GDPR, etc.) and integrates jurisdictional rules into workflows. This makes all processes, documentation, and reporting audit-ready and compliant.

What is included in your underwriting support services for carriers?

We manage application data entry, risk assessment preparation, document verification, loss history compilation, and risk scoring support. Our services allow your underwriters to concentrate on judgment-based decisions, not administrative functions.

How do you maintain data security and confidentiality for sensitive policyholder data?

All our delivery centers are ISO 27001 certified, and they have multi-layered security measures, encrypted communication channels, secure cloud access, role-based controls, and regular audits to ensure strict data protection.

How do you handle high-volume claims processing?

We employ dedicated claims staff that can be scaled quickly and supported by automation and AI solutions to handle FNOL intake, document triaging, coverage verification, and subrogation support while ensuring SLA compliance and high degrees of accuracy.

What is the average turnaround time reduction after partnering with you?

Carriers enjoy 40% quicker claims turnaround and 99.8% precision in policy processing, minimizing downstream errors and materially accelerating service delivery timelines.

How soon can you bring our processes onboard?

Our formal onboarding is driven by discovery, SOP development, a pilot run, and complete implementation. Depending on the complexity, we can go live in 3 to 6 weeks, with a pilot run usually taking 10–15 business days.

Do you provide custom reporting and KPI dashboards?

Yes. We deliver in-depth, customizable dashboards and regular reports measuring SLA performance, accuracy, turnaround time, and compliance metrics. These insights facilitate real-time decision-making and ongoing process optimization.

How do you facilitate ongoing process improvement following go-live?

We perform periodic performance checks and leverage analytics and feedback loops to determine opportunities for improvement. Automation, bot deployment, and SOP improvements are phased in to enhance delivery and increase results over time.