Our comprehensive suite of services aligns with the core operational challenges insurance carriers face.
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Years Experience
Specialized Insurance Experts
At Insurance Backoffice Pro, we understand how carriers struggle to process the barrage of insurance claims, simultaneously dealing with complex regulations. We leverage our 15 years of industry experience of working across the United States. We deliver end-to-end insurance back office support to carriers, who are looking to streamline operations, reduce costs, and enhance customer satisfaction.
Certified
years experience
specialized insurance experts
We specialize in Insurance Backoffice support, freeing insurance agencies and brokers from time-consuming tasks. With 15+ years of experience, we excel in policy administration, claim processing, compliance, and precise bookkeeping, enhancing operational efficiency while you prioritize client relationships.
Every engagement is powered by a structured, transparent, and collaborative process.
Insurance Back Office Pro is trusted by global carriers for:
Our solutions are built to address the priorities of modern insurance operations.
We enjoy working with Insurance Backoffice Pro, find the entire team to be very responsive and detail oriented when it comes.
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What kind of insurance carriers do you cater to?
We cater to mid- to large-scale insurance carriers with operations across Property and casualty (P&C), Life, and Health insurance lines. Our offerings are scalable for multiline and specialist carriers, irrespective of geographic reach or regulatory environment.
Are your services compatible with our legacy policy administration systems?
Yes. Our engineers have extensive hands-on experience with legacy and new platforms. We build adaptable workflows and APIs to integrate cleanly with minimal disruption while improving efficiency.
How do you manage compliance across various jurisdictions?
Our compliance support team remains up-to-date with local regulations (NAIC, Solvency II, GDPR, etc.) and integrates jurisdictional rules into workflows. This makes all processes, documentation, and reporting audit-ready and compliant.
What is included in your underwriting support services for carriers?
We manage application data entry, risk assessment preparation, document verification, loss history compilation, and risk scoring support. Our services allow your underwriters to concentrate on judgment-based decisions, not administrative functions.
How do you maintain data security and confidentiality for sensitive policyholder data?
All our delivery centers are ISO 27001 certified, and they have multi-layered security measures, encrypted communication channels, secure cloud access, role-based controls, and regular audits to ensure strict data protection.
How do you handle high-volume claims processing?
We employ dedicated claims staff that can be scaled quickly and supported by automation and AI solutions to handle FNOL intake, document triaging, coverage verification, and subrogation support while ensuring SLA compliance and high degrees of accuracy.
What is the average turnaround time reduction after partnering with you?
Carriers enjoy 40% quicker claims turnaround and 99.8% precision in policy processing, minimizing downstream errors and materially accelerating service delivery timelines.
How soon can you bring our processes onboard?
Our formal onboarding is driven by discovery, SOP development, a pilot run, and complete implementation. Depending on the complexity, we can go live in 3 to 6 weeks, with a pilot run usually taking 10–15 business days.
Do you provide custom reporting and KPI dashboards?
Yes. We deliver in-depth, customizable dashboards and regular reports measuring SLA performance, accuracy, turnaround time, and compliance metrics. These insights facilitate real-time decision-making and ongoing process optimization.
How do you facilitate ongoing process improvement following go-live?
We perform periodic performance checks and leverage analytics and feedback loops to determine opportunities for improvement. Automation, bot deployment, and SOP improvements are phased in to enhance delivery and increase results over time.