We Make Insurance Service More Steady, Reliable and Safe

We enjoy working with Insurance Back Office Pro a part of Flatworld solutions and find the entire team to be very responsive and detail oriented when it comes to following our policy checking instructions and also identifying new policy forms.

Insurance Back Office Pro a part of Flatworld solutions has helped my business by providing a reliable and organized back office team to assist me in my day-to-day activities. They are very responsive, and their communication is excellent. They have multiple levels of leadership in their organization to provide supervision and guidance with all needed tasks.

Before beginning to work with Insurance Back Office Pro, our agency was experiencing employee retention problems in our entry level and clerical positions. We needed stability and reliability on clerical and administrative tasks without the disruption of needing to constantly hire and retrain employees. After exploring various outsourcing vendors, we decided on Insurance Back Office Pro due to their reasonable cost, agreeable terms, and flexibility. Their employees learn our agency’s workflows and do the work exactly the way we want them to, as opposed to other firms that do the work “their way” only.

Working with Insurance Back Office Pro has been a pleasure from the start. Even through the coronavirus pandemic they were able to maintain acceptable service levels which I found very impressive. Our employees are great to work with and their management team is fantastic, friendly, and extremely responsive. This arrangement gives us much needed stability on performance of important clerical tasks and helps us control costs by avoiding costly turnover and training.