End-to-End Solutions Designed to Ensure

30% Increase in Speed to Market
30% Faster Billing Cycles
50% Reduction in Operational Costs

We Make Insurance Service More Steady, Reliable and Safe

Insurance Back Office Pro, a division of Flatworld Solutions, leverages its nearly decade-long experience in servicing insurance clients to transform your critical processes into a more agile, flexible and quality-driven model.

As a strategic partner to more than 50 insurance carriers, agencies, MGAs and brokers, we bring to the table the skills needed to differentiate yourself from competition and become a trusted service provider to your clients. Our end-to-end solutions across the insurance value chain will help you curb costs, simplify workflow, reduce errors and minimize delays, besides leveraging analytics to drive consumer insights.

Services for Agencies

  • Policy setup (quote summary, rating and proposal)
  • Certificate of insurance (COI)
  • Document indexing and filing
  • Loss run processing
  • Policy checking and administration
  • Endorsements and certificates
  • Renewal exposure summary
  • Claims administration
  • Invoicing, billings and accounts
  • Bookkeeping and forensic accounting

Services for Carriers

  • New business setup
  • Policy issuance
  • Policy administration, maintenance and servicing
  • Loss run processing
  • Claims management
  • Renewals processing
  • Billings and accounts

Other Back Office Services

  • Application data entry
  • New business data entry
  • Prospect & market research

How it works


Flatworld provided us with trained and experienced resources to handle our back office operations at significantly lower cost than hiring someone locally. The implementation of service was quick and it barely took any time to train them as they have extensive knowledge of the US insurance business.


Auto Insurance Agency, Maryland
The engagement started with Flatworld from a small team, handling the customer requests directly with our systems. The Knowledge transfer was so hassle free and also the team was quickly able to learn and implement those learnings for better quality production.

Vice President

Insurance Agency,
We were a bit apprehensive in the beginning as this was our first experience working with an outsourcer. To our surprise, it barely took any time to train them and our offshore team started handling some of our complex operational tasks within few days

Director of Operations

Healthcare Insurance Agency, California

Why Choose Us

  • Faster turnaround through 8 global delivery locations
  • Well-defined workflow to reduce delays and errors
  • Data security and confidentiality for complete risk control
  • 24x7 operations to deliver the time zone advantage
  • Analytics- driven insights into market trends
Over 8 years experience in providing insurance solutions
100+ fulltime specialized insurance experts