Insurance Back Office Pro, a division of Flatworld Solutions, leverages its nearly decade-long experience in servicing insurance clients to transform your critical processes into a more agile, flexible and quality-driven model.
As a strategic partner to more than 50 insurance carriers, agencies, MGAs and brokers, we bring to the table the skills needed to differentiate yourself from competition and become a trusted service provider to your clients. Our end-to-end solutions across the insurance value chain will help you curb costs, simplify workflow, reduce errors and minimize delays, besides leveraging analytics to drive consumer insights.
Flatworld provided us with trained and experienced resources to handle our back office operations at significantly lower cost than hiring someone locally. The implementation of service was quick and it barely took any time to train them as they have extensive knowledge of the US insurance business.
The engagement started with Flatworld from a small team, handling the customer requests directly with our systems. The Knowledge transfer was so hassle free and also the team was quickly able to learn and implement those learnings for better quality production.
We were a bit apprehensive in the beginning as this was our first experience working with an outsourcer. To our surprise, it barely took any time to train them and our offshore team started handling some of our complex operational tasks within few days