Insurance Back Office Pro, a division of Flatworld Solutions, leverages its nearly decade-long experience in servicing insurance clients to transform your critical processes into a more agile, flexible and quality-driven model.
As a strategic partner to more than 50 insurance carriers, agencies, MGAs and brokers, we bring to the table the skills needed to differentiate yourself from competition and become a trusted service provider to your clients. Our end-to-end solutions across the insurance value chain will help you curb costs, simplify workflow, reduce errors and minimize delays, besides leveraging analytics to drive consumer insights.
Our specialists will handle all complexities with such deftness that you can have more time to manage your core, business generating activities. From claims administration, policy checking, and renewals processing to invoicing and loss run processing, we help you take care of secondary business functions in a way that gives you distinct advantage over your competitors. We have an excellent track record of maximizing operational efficiency by streamlining core tasks.
We enjoy working with Insurance Back Office Pro a part of Flatworld solutions and find the entire team to be very responsive and detail oriented when it comes to following our policy checking instructions and also identifying new policy forms.
Insurance Back Office Pro a part of Flatworld solutions has helped my business by providing a reliable and organized back office team to assist me in my day-to-day activities. They are very responsive, and their communication is excellent. They have multiple levels of leadership in their organization to provide supervision and guidance with all needed tasks.
Before beginning to work with Insurance Back Office Pro, our agency was experiencing employee retention problems in our entry level and clerical positions. We needed stability and reliability on clerical and administrative tasks without the disruption of needing to constantly hire and retrain employees. After exploring various outsourcing vendors, we decided on Insurance Back Office Pro due to their reasonable cost, agreeable terms, and flexibility. Their employees learn our agency’s workflows and do the work exactly the way we want them to, as opposed to other firms that do the work “their way” only.
Working with Insurance Back Office Pro has been a pleasure from the start. Even through the coronavirus pandemic they were able to maintain acceptable service levels which I found very impressive. Our employees are great to work with and their management team is fantastic, friendly, and extremely responsive. This arrangement gives us much needed stability on performance of important clerical tasks and helps us control costs by avoiding costly turnover and training.
Outsourcing insurance back-office services can result in many great benefits for your enterprise. Some such benefits include: