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Revolutionize Your Business with
Our Insurance Customer Services

As your trusted partner for Insurance Customer Support, we provide comprehensive insurance customer care tailored to the needs of insurance agencies and brokers in the US.

  • Inbound Call Center
  • Outbound Call Center
  • Email Support
  • Chat Support
  • Appointment Setting
  • Lead Qualification
  • Technical Support
  • Virtual Receptionist
  • Telemarketing & Sales
  • Up-Selling and Cross-Selling Services
Intro

Your Trusted Partner
Insurance Customer Services

As Insurance Backoffice Pro, we excel in delivering top-tier Insurance Customer services. Our deep-rooted expertise and extensive experience equip us to revolutionize your back-office functions. We comprehend the hurdles insurance agencies and brokers encounter and stand ready with groundbreaking solutions. With our adept team, we tackle these issues head-on, boosting your business efficiency and productivity. Contact Us
Discover Our Advantages

Insurance Customer Services

Our unwavering commitment to excellence shines through in the consistently exceptional outcomes we achieve through our tailored Insurance Customer Services for agencies and MGAs.

FCR

First Contact Resolution (FCR)

Measures the percentage of inquiries resolved in the first interaction, indicating efficient support.
Average Response Time

Average Response Time

Reflects the time taken to respond to inquiries, emphasizing prompt service.
CSAT

Customer Satisfaction Score (CSAT)

Evaluates satisfaction through customer feedback; higher scores indicate happier clients.
Error Rate in Data Entry

Error Rate in Data Entry

Demonstrates accuracy in policy data management with a lower error rate.
Claim Settlement Ratio

Claim Settlement Ratio

Shows efficiency in managing claims by comparing settled to received claims.
System Uptime

System Uptime

Ensures high system uptime for uninterrupted IT support services.

Success Stories

Explore the advancement of insurance customer care through our Insurance Back Office Services, ensuring greater efficiency and customer delight.

Enhancing Efficiency within Transformations of Insurance Agency Workforce

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Simplified Claims Processing Solutions for the Top 500 Fortune Companies in the US Insurance Sector

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Elevating Customer Satisfaction via Enterprise Claims Management in Ohio

The client wanted to upgrade their claims management process to help policy owners get an accurate and prompt resolution of their claims
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Ready to experience the benefits of our Insurance Customer Services? Contact us today!

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