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Insurance Back Office Services Optimized for Agencies and Brokers

Outsource your insurance back office operations, from high-volume endorsements to claims and policy changes, to reduce overhead, improve turnaround times, and boost client satisfaction. We simplify administrative complexity so your agency or brokerage can focus on growth, compliance, and exceptional service delivery. Our services include:

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EMAIL US

info@insurancebackofficepro.com
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855-288-9500

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ISO 27001

Compliant

ISO
Line
Over 15+

Years Experience

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1000+ Fulltime

Specialized Insurance Experts

Expert

Trusted Partner Across the Globe

With over 15 years of experience in back office support for insurance agencies and brokers, we serve clients in the USA, Canada, Europe, and Australia. Whether you're managing $5M or $50M+ in premiums, our proven insurance outsourcing agency model delivers -

  • Regulatory-compliant processes
  • Precise, timely task execution
  • Reliable service consistency across time zones

Applied Net Expertise

As part of the Applied Net ecosystem, our team is extensively trained in Applied EPIC and other leading Agency Management Systems (AMS) like AMS360, HawkSoft, and Vertafore. This ensures:

  • Faster onboarding
  • Seamless process integration
  • Minimal workflow disruption

Challenges We Solve

We understand the operational pain points that insurance agencies and brokers face daily. Our services are designed to solve the most pressing back-office challenges, including:

  • Peak-season bottlenecks in policy renewals and endorsements
  • Compliance complexity across multiple jurisdictions
  • Slow quote and policy turnaround times
  • Data mismatches and integration issues across platforms

Why Agencies Choose Us

We understand the operational pain points that insurance agencies and brokers face daily. Our services are designed to solve the most pressing back-office challenges, including:

  • Over 98% data accuracy rate
  • 24-hour turnaround for standard endorsements and quotes
  • Seamless AMS integration (Applied Epic, AMS360, HawkSoft, Vertafore)

Streamlined Process for

Delivering Insurance Back Office Sevices

Process

Initial consultation

We assess your agency's needs and pain points.
Process

Operational Analysis

We evaluate your current systems to recommend the most relevant insurance back office services.
Process

Service Customization

We define scope, timelines, costs, and KPIs.
Process

Implementation

We align tech, train teams, and set up smooth workflows.
Process

Reporting and Review

We provide detailed performance reports and improvement recommendations.
Process

Continuous Improvement

We refine service delivery to support your evolving needs.

Revolutionizing Insurance Back Office Services:
Discover Why We're the Top Choice!

We're your trusted partner in insurance back office support. With a proven track record of enhancing carrier efficiency and reputation, we stand out:

Response Time

Rapid Response Time

Enhanced client loyalty with quicker interactions.
Quick Insurance

Fast, Accurate Quotes

Automated and customized for sales acceleration.
Policy Renewal

Policy Renewal Success

Boost retention through structured renewal workflows.
Data Privacy

Data Privacy

End-to-end encryption and compliance with HIPAA, SOC 2, ISO.
Cost Efficiency

Cost Efficiency

Save on hiring, infrastructure, and tech investments.
Seamless AMS integration

Seamless AMS integration

We work with Applied Epic, AMS360, HawkSoft, Vertafore.
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Success Stories

Discover how our tailored insurance back office outsourcing helped American insurance agencies and brokers overcome challenges, improve efficiency, and achieve their business goals.
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Testimonials

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Partner
Risk Management Company, Ohio
"We enjoy working with Insurance Backoffice Pro, a part of Flatworld solutions and find the entire team to be very responsive and detail oriented when it comes to following our policy checking instructions and also identifying new policy forms."

We go beyond back office outsourcing to act as your strategic operations partner. With tailored, high-quality support, we reduce overheads, improve client experiences, and scale efficiently.

FAQs

Frequently Asked Questions

What services do you provide?

Our insurance back office services include Bookkeeping, Certificate of Insurance, Claim Administration, Customer Support, Direct Billing, Insurance Quotes, Loss Run Processing, Renewals, Exposure Summaries, Technology Solutions, and Training.

How much can I save by outsourcing?

Clients typically reduce administrative costs by up to 40% through lower overhead, staffing, and tech expenses.

Do your services integrate with our AMS?

Yes. We work seamlessly with AMS platforms including Applied Epic, AMS360, HawkSoft, and Vertafore.

How do you stay compliant with regulations?

We follow strict checklists and documentation standards and stay updated with NAIC and state-level requirements.

What is your average turnaround time?

Standard quotes and endorsements are delivered within 24 hours. Urgent requests can be prioritized as needed.

How do you ensure data security?

We use encrypted communication, secure file transfers, and role-based access. Our compliance includes HIPAA, SOC 2, and ISO certifications.

Can you scale during peak periods?

Yes. Our delivery model scales to accommodate business growth, renewals, and audits.

Do you follow client-specific workflows?

Absolutely. We customize services based on your SOPs, templates, and tools for consistent output.

Do you offer reporting and analytics?

Yes. We provide performance dashboards and detailed reports for tracking productivity, accuracy, and ROI.

Where are your teams located?

Our teams are based in India and offer 24/7 support aligned with U.S. business hours.

Are there long-term contracts?

We offer flexible engagement models (monthly, quarterly, yearly) with no long-term lock-ins.

How fast can we start?

Onboarding takes 1–2 weeks based on workflow complexity, with minimal operational downtime.